Rules of stay

Rules of stay

  1. Registration of the settlement is carried out after presentation by the Guest of a civil passport or other identity document and making a 100% payment for the entire period of stay in the SunRay Group.
  2. Check-in time (settlement) - 14:00, check-out time (estimated time) - 12:00 local time.
  3. Cancellation of reservation without payment - per day from the declared date.
  4. Payment for the stay is carried out according to the current tariffs for the duration of the stay in the hotel, for the entire stated period.
  5. Staying with children under the age of 10 years with parents is not paid extra. Staying children over 10 years old is paid at the full rate.
  6. Early check-in and late check-out are paid additionally at the rate of 50% of the cost.
  7. Exclusively by prior arrangement and with availability of the hotel, the guest can extend his stay.
  8. The changes in the agreed date and time of departure must be reported to the reception of the hotel, not later than 24 hours before the estimated time.
  9. In case of early departure or in case of no-show, the refund of money is provided, provided that the guest informs about his decision at the reception of the hotel not later than 48 hours.
  10. In the interests of our own security, we recommend that you do not invite unfamiliar people to your cottage.
  11. Your guests who do not live in the hotel must register after 23:00 and pay for their stay or leave the territory of the SunRay Group.
  12. Please carefully treat the property of the complex. In case of willful / unintentional damage / loss of the property of the complex, payment is charged according to the approved price list.
  13. Please keep valuables in the cottage safe.
  14. Please respectfully treat other guests, do not allow noise on the terraces of the cottages after 23:00.
  15. Smoking in cottages is prohibited.
  16. It is necessary to observe the rules of fire safety (do not leave the fire in the cottages unattended). It is forbidden to store flammable and explosive substances.
  17. Leaving the cottage, in order to prevent damage to property, meaningless electricity costs, for personal safety, please close the water taps, close the terrace, pull out a light card from the energy pocket, make sure that your key does not stay in the cottage.
  18. On the day of departure, for arranging your departure and final settlement for the services provided, please contact the hotel reception 30 minutes before the check-in time.
  19. The animals are allowed in the hotel only by prior arrangement with the complex administration.
  20.  In the summer, the use of the beach until 9:00 and after 19:00 is strictly prohibited.
  21. Use of the indoor swimming pool in the SPA zone is allowed from 09:00 and until 21:00 (for residents), until 19:00 (for guests not living in the complex).
  22. Free private parking is possible on site. Administration is not responsible for valuables guests left in the car.
  23. After the departure, the use of the SPA-complex services until 14:00 - is free, after 14:00 - according to the price.

Address:

24, Dachnaya street, 
Podgorodnoye city, 
Dnipropetrovsk region, 
Ukraine, 52001

Working hours:

Hotel - 24/7
Restaurant - 24/7
SPA - 9:00 - 19:00

Reserve a room